How to set up your FTP account

Follow these steps to quickly set-up your FTP account:

The following instructions apply to Ipswitch WS_FTP Professional software [external link]. We are not affiliated with Ipswitch in any way but would recommend use of their software for the transfer of files. We are happy to give technical support to all clients using their software. We may be unable to help with problems using a third company's FTP software.

Other ftp software and web design software will have a similar set-up to Ipswitch

• Open Ipswitch WS_FTP
• Click on Connect (first option at top left of screen) and select Create site in the pop-up box which appears:

• For the Site name choose any name you want such as My website:

• For the Server address please use our IP address which is 78.136.31.80
  If you have more than one FTP account with art71, you should still use the same IP address.

• Enter the user name and password that art71 have supplied. If you have forgotten your user name and password, please use the client contact form to request a new password.

• For connection type select FTP:

• Finally, you can now connect to the site to test the settings. Scroll down for common problems.

• If you see the following screen, it is likely that the Host name is incorrect. Click on Edit site and check the first box has the correct format 78.136.31.80

• If you see the following screen then it is likely that the user name or password are incorrect. Enter them again to solve this problem. Remember that they are case sensitive.

• Note, if you Edit your connection settings you will see an entry called Account. This should always be left blank.